Right of withdrawal

Right of withdrawal for consumers

(A consumer is any natural person who enters into a transaction for purposes that are predominantly outside his or her trade, business or profession. )

Revocation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day,

  • on which you or a third party named by you, who is not the carrier, have taken possession of the goods or, if you have ordered one or more goods, on which the goods have been delivered to you. if you have ordered one or more goods as part of a single order and these are delivered as a single order;
  • on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. To exercise your right of withdrawal, you must inform us (Diaprax GmbH, Am Marienbusch 9, 46485 Wesel, e-mail address: widerruf@diaprax.de, Tel.: 0281-9528380, Fax: 0281-9528358) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you cancel this contract, we will reimburse you all payments we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment

. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Reasons for exclusion or cancellation

The right of cancellation does not apply to contracts

  • for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  •  for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
  • for the delivery of alcoholic beverages whose price was agreed upon at the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
  • for the delivery of newspapers, journals or magazines with the exception of subscription contracts. The right of withdrawal expires prematurely in the case of contracts
  • for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
  • for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
  • for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.


Revocation form

If you wish to cancel the contract, please fill in the form (printed or by mail) and return it to us.


Send the form by

- mail see address

- Fax 0281 95283-58

- E-mail meinwiderruf@diaprax.com


You have questions about the revocation?
The Diaprax team will be happy to help you on tel. 0281 9528380

Revocation form



I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase
of the following goods (*)/the provision of the following service (*)


Ordered on (*)/received on (*)


Name of the Verbraucher(s)


Anschrift des/der Verbraucher(s)


Unterschrift des/der Verbraucher(s)




(*) Unzutreffendes streichen.